Great distinction “Torchbearer Award 2011” - 06/03/2012
Holiday Inn Thessaloniki was awarded with the great prize “Torchbearer Award 2011” by Intercontinental Hotels Group and shined among all hotels that are owned or controlled by the international hotel group in the region of Europe, Middle East and Africa.
This special award recognises and rewards hotels that have achieved the highest levels of excellence in “Great Hotels Guest Love” program. Each hotel’s evaluation is implemented by Intercontinental Hotels Group using the Guest Satisfaction Tracking System. The score comes out from surveys by randomly selected guests which are asked to rate the hotel on different criteria during their stay. In addition, the hotels must meet overall compliance with Intercontinental Hotels Group’s standards. The “Torchbearer Award 2011” is given to hotels that achieved the highest scores and succeeded to all qualitative controls as well.
Mr Aristotelis Thomopoulos, the President and Managing Director of the hotel’s company said: “Our mission is to offer the ideal stay to every guest. We will continue our efforts, in order to provide our customers high quality services and facilities, which will go beyond their expectations. The conquest of “Torchbearer Award 2011” for a forth time rewards these efforts. It is a great moral satisfaction and honour for all of us in Holiday Inn Thessaloniki who worked focused to this direction. We achieved to preserve this remarkable performance and this high score which is systematically measured by Intercontinental Hotels Group throughout the year. I would like to warmly thank the hotel’s personnel for the successful contribution in this significant achievement of “Torchbearer Award 2011” “.